Shipping & Returns

Shipping Policy

Thank you for shopping at Tviziv. Our products are sourced and fulfilled through a third-party supplier, ensuring a seamless shopping experience. Please review the following information regarding our shipping policies:

Processing Time:

Orders are processed within 10 business days after the purchase is made.

Please note that processing times may vary based on product availability, stock levels, and any unforeseen circumstances.

Shipping Time:

Shipping times depend on the destination and the specific product. Please refer to the product description for estimated shipping times.

Due to the nature of our business, products may be sourced from different suppliers, leading to separate shipments.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in the order.

Tviziv does not offer free shipping promotions, which will be communicated on our website.

Tracking Information:

Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery.

Lost or Stolen Packages:

Tviziv is not responsible for lost or stolen packages after they have been marked as delivered by the courier service.

Returns Policy

We want you to be satisfied with your purchase from Tviziv. Please review the following information regarding our returns policies:

Return Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Returns must be initiated within 2 days of receiving the product.

How to Initiate a Return:

Please contact our customer support team at support@tviziv.com to initiate the return process.

Provide your order number, a detailed explanation of the reason for the return, and any supporting photographs and or videos.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product.

Refund Process:

Once the returned item is received and inspected, a refund will be processed to the original method of payment within 10 business days.

Exchanges:

Tviziv does not currently offer exchanges. If you need a different item, please initiate a return and place a new order.